Privacy & Cookie Notice

Rapport Housing & Care is committed to protecting the personal information that you provide and recognises the importance of being clear about how we intend to use it. This statement sets out our policy regarding the collection and use of personally identifiable information such as name, e-mail and postal address, or other personal details, via the organisation website at

All personal information provided by you through this website will be under the control of Rapport Housing & Care acting as Data Controller and in line with the General Data Protection Regulation (EU) 2016/679 (GDPR). Our registered office is The Old Wharf, Station Road, Cuxton, Rochester, Kent, ME2 1AB. Rapport Housing & Care is a registered charity 254140, Company 908333, Housing Act Registered Number H2362.

This privacy notice explains how we may use any personal information we collect about you when you use the website. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from May 2018.

What is personal information?

Personal information is information that alone or combined with other information may identify you. Under the GDPR personal data is defined as: 

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

We do not consider personal information to include information that has been anonymised so that it does not allow you to be identified.

What personal information we may collect

When you visit the website, we may ask you for personal information to allow us to contact you to deal with your enquiry. This may be collected when you enter your details into any of the forms within the website, such as those we have provided to contact us, provide us with feedback on our services, signing up to receive a newsletter, or applying for a job. It may also be collected when you correspond with us by telephone, email or otherwise. We may also collect information about your activity whilst you use the website or if you share any of its content by clicking the social media engagement buttons. 

The information we may collect from you includes the following personal information:

What is an Internet Protocol (IP) address?

An IP address is a number that can uniquely identify a computer or network device on the internet.

How we intend to use your personal information:

We process the information held about you for a number of reasons and upon different legal bases, depending on the reason for which we have collected or obtained your personal information. The main reasons we process your information are:

To provide a service: this is necessary for the performance of, or to take steps at your request prior to entering into, a contract with you.
To send you further information about our services: This is necessary in order to fulfil our legitimate interest in providing you with the information you have requested, regarding our services, employment, complaints forms etc. 
If you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details.
To ensure that content on the website is presented effectively, administer our website and keep it safe and secure:  This is done in order to comply with our legal obligations and in accordance with our legitimate interests.

Will my personal information be shared with other organisations?

The personal information that you give to us via the website may be transferred to our third-party providers who undertake the following online services on our behalf.  These organisations are;

We may also share your information with other organisations in the following circumstances:

Any third parties that we share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they will dispose of it. If we wish to pass your sensitive personal data onto a third party, we will only do so once we have obtained your consent unless we are legally required to do otherwise. All the above organisations will process your personal information inside the EEA. 

All about cookies and how to disable them

Cookies are text files or pixel tags which are placed on your computer when you visit the Website to help us analyse website traffic, usage and behaviour so that we can improve the visitor experience to the website. The cookie information we collect for these purposes is anonymous and is used;

A cookie does not allow us to access your computer to obtain personal information, other than the data you choose to share with us. We do not read cookies left by other websites. You can disable cookies at any time (see below).

The cookies that the website may use are:

Paid search advertising:

Website performance analysis:

Video player:

Email marketing platform:

How to disable cookies

You are able to disable cookies used by the website directly from your device. For further information about cookies and how to do this, please visit or

Gaining your consent to use tracking cookies

We are required to gain your consent before we store and use any cookies which are not intended to be used solely for the operation of the website.  We do this by providing a cookie notice each time you enter the website and a link to this privacy notice which tells you how to disable cookies if you wish to do so.  If you enter the site after reading this notice, and do not disable them, we will regard this as your consent for use of those cookies described in the “The cookies that this website may use” above. 

Other websites accessed by the website

The website and privacy policy may contain links to other websites. When you click any of these links and leave our site, we cannot be held responsible for the protection and privacy of any information you provide whilst visiting those sites, this privacy policy applies to our website only. Please ensure you read the privacy policy of the website you are visiting.

Sharing information through social media

If you choose to share any content of this site, or your personal information by using the social media buttons (Facebook, Twitter, LinkedIn or Google+) you should be aware that any personal information you may choose to share could be accessed by the public. We cannot be held responsible for any damaging actions or behaviours which may result following your use of this or any other related subsequent social media activity.

How long will you keep my personal information?

Your personal information will be retained by us, and those organisations that process your data on our behalf, for as long as is necessary for the required service to be provided to you. Rapport Housing & Care is required to retain certain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business and sector requirements and agreed practices.

Where will my personal information be kept?

Your personal information will be under the control of Rapport Housing & Care as detailed in this notice. However, as the Internet cannot be guaranteed as completely secure, the security of your data transmitted to and from the website; any transmissions are completely at your own risk.

Changes to our privacy policy

We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it. The date of subsequent revisions of this policy will be recorded at the beginning of this notice.  

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

Can I find out the personal data that Rapport Housing & Care holds about me?

At your request, we can confirm what information we hold about you and how it is processed. If Rapport Housing & Care does hold personal data about you, you can request the following information:

In the event that we need to establish your identity before responding to a request to exercise your rights we may request that you provide us with ID, for example passport, driving licence, birth certificate, utility bill (from last 3 months).

If you would like a copy of some or all of your personal information, please contact us using the details below. 

By using the contact methods below or the Contact Us page of the website, you may request that we correct or remove information you feel is inaccurate.


When you sign up for direct marketing via our e-newsletter, we will give you the opportunity to opt out of receiving such marketing materials from us upon collection of your information and each time we contact you. You can opt-out of receiving marketing material from us at any time by contacting us using the details shown below or using the link within the e-newsletter. We will not pass your personal details on to any other organisation for the purposes of marketing.

How to stop marketing

If you no longer wish for us to contact you, please let us know by emailing or by using any of the other contact methods in the Contact Us page of the website.


In the event that you have any questions about our privacy policy or information we hold about you or you wish to make a complaint about how your personal data is being processed by Rapport Housing & Care (or third parties as described above) please contact our Data Protection Officer by:

You also have the right to complain to the ICO about how we have processed your personal data. The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone on 0303 123 1113 or through the website